Enterprise Content Management

Enterprise Content Management is the systematic collection and organization of information that is to be used by a designated audience – business executives, customers, etc. Neither a single technology nor a methodology nor a process, it is a dynamic combination of strategies, methods, and tools used to capture, manage, store, preserve, and deliver information supporting key organizational processes through its entire lifecycle.


Business Intelligence

Business intelligence (BI) is the set of techniques and tools for the transformation of raw data into meaningful and useful information for business analysis purposes.

BI technologies are capable of handling large amounts of unstructured data to help identify, develop and otherwise create new strategic business opportunities.

The goal of BI is to allow for the easy interpretation of these large volumes of data. Identifying new opportunities and implementing an effective strategy based on insights can provide businesses with a competitive market advantage and long-term stability.

BI can be used to support a wide range of business decisions ranging from operational to strategic.

One of the critical question's for the management team is:

Can I trust the data provided in order to chose the right strategy?

Knowing where in the business processes that data are captured, you will be able to verify the validity of the data used.

The data selected for use in Management Reports must be captured as early as possible in the production process in order to avoid the risk for unaware "manipulation".

Activity-Based Cost Management

An important activity to identify improvement opportunities and measuring the realized benefits of performance initiatives. 

Activity-Based Cost Management is the combination of activity-based cost (ABC) and activity-based management (ABM). ABC produces data that help managers see....

Balanced Scorecard

A Balanced Scorecard is a performance management tool used by executives and managers to manage the execution of organizational activities and to monitor the results of actions. 

Fundamentally a balanced scorecard provides a summary level view of organizational performance at a quick glance and includes key performance indicators (KPIs) across four main areas or perspectives:

Financial Perspective:  KPIs for productivity, revenue, growth, usage, and overall shareholder value.

Internal Process Perspective:  KPIs for resource usage, inventory turnover rates, order fulfillment, and quality control.

Innovation / Growth Perspective:  KPIs for employee retention, employee satisfaction, and employee education, training, and development.

Customer Perspective: KPIs for customer acquisition, customer satisfaction rates, market share, and overall brand strength.